FAQ
Multichain Management
How to Recover EOS Account with Ethereum Private KeyHow to modify the BTC wallet path when importing?How to Create an EOS WalletHow to switch the Bitcoin address type?How do I set the Bitcoin child address?How to set OP_RETURN for each BTC transaction?How to Purchase EOS Resources?What is the Purpose of Purchasing Resources?Backup & Restore
How to import private key / Keystore?How to backup the mnemonic?What should I do if I get an error when I import a mnemonic / private key?What if my tokens disappear after importing my wallet?Asset Management
Why are there risk reminders on selected tokens?Why are some tokens marked as _UNKNOWN?Why Some Tokens Do Not Show Prices in the Wallet Page?Why can’t I locate a token when searching the name of the token?How to submit Token information to imToken?Which tokens are supported by imToken?Transfer & Receive
Why BTC transaction pending？What should I do if I transfer to a wrong address?What if imToken can't receive my assets?What if I received a transaction notification but the token does not display?What if the transfer is successful but the other party did not receive it?What if the transfer is unsuccessful?Faulty Operation: ETC transfer into imTokenTransaction failed but the fee was still be deducted.Security
What if I forgot my password?Why is it so important to backup Mnemonic phrases?How do I use Mnemonic phrase safely?How do I use Keystore safely?How do I prevent theft of assets?How do I prevent the loss of token?What if you found a transaction that was not made by you in imToken?Private key lost, wallet stolen, can I ask to freeze account?What if my Mnemonic phrase is leaked or lost?